How can I cancel a booking?

It depends on the payment method.

Paypal Express

Since we use Paypal Express cancellations of bookings paid with paypal should be done from Paypal. This is the standard way with any cancellation/refund in paypal. Cancellations using paypal's API are only supported for merchant accounts which aren't supported yet by Stage.

Note that we receive the cancellation notification from paypal and process it, but we make a quick review of this messages because we have seen in the past that paypal messages are not always clear specially with partial refunds, so until the message is reviewed and confirmed such bookings will be shown as "with problems".

Custom method and free tickets

If a booking has been paid by any other method or it's free a button to cancellation should appear on booking's detail page.